Privacy policy

When you contact us through a form, WhatsApp, phone or email: your name, email, phone number, preferred language, the project or service you ask about, your budget or preferred dates if you share them, and your message.

App accounts. The app is invite-only: an FGX advisor creates your account. We keep your name, email, phone, language, notification choices, a securely hashed password (never the password itself), saved projects, your requests and the messages you exchange with our advisors.

Portfolio. The properties, valuations, payments, leases, mortgages and the income, debts and residency you enter for affordability estimates are stored on your iPhone. If you are signed in, an encrypted-in-transit backup of these records is kept with your account so you can restore them. Document files and photos you add stay on your device; only their titles and categories are part of the backup. FGX staff do not view portfolio amounts in our tools.

Device data. If you allow notifications, we store your device’s push token to send request updates and launches you asked for. Face ID is handled entirely by iOS; we never receive biometric data.

Technical data. Our servers keep short-lived logs (IP address, time, requested page and errors) for security and troubleshooting. The website sets only the cookies needed for sign-in and language; there are no analytics or advertising cookies.

To answer enquiries and provide brokerage services you request, to run your account and backup, to send the notifications you switch on, to keep the services secure and to meet our legal duties as a RERA-licensed broker (for example record keeping and anti-money-laundering checks before a transaction).

Affordability and mortgage results are calculated on your device from the figures you enter and the bank rules we publish. They are estimates, not credit decisions, and are not shared with banks unless you ask an advisor to help.

Only with service providers that host our website, app server and database, deliver email and push notifications (Apple Push Notification service), each acting on our instructions; and with developers, banks, mortgage advisers or conveyancers only when you ask us to proceed with them. We may disclose data when required by UAE law or a competent authority.

Account data is kept while your account is active. When you delete your account, your profile, saved projects, sessions, devices and portfolio backup are removed immediately. Requests and messages you already sent are kept by FGX for as long as needed to complete them and to meet record-keeping obligations, usually up to five years. Server logs are kept for up to 30 days.

You can view and edit your details in the app, switch notifications off in the app or in iOS Settings, delete your portfolio backup, and delete your account at any time from Profile → Delete account. You may also ask us for a copy of your data, a correction or deletion by contacting us below. We answer within 30 days. These rights follow the UAE Personal Data Protection Law and apply to every client wherever they live.

Connections use TLS. Passwords are hashed, sessions are stored as hashes, the database accepts no network connections from outside the server, and access to our tools is limited to authorised FGX staff. Your iPhone protects local records with iOS data protection, and you can add a Face ID lock.

Our services are for adults. We do not knowingly create accounts for anyone under 18.

We will update this page when our practices change and show the new date above. Material changes are announced in the app.